1. About Us

KT Education Centres is a Melbourne-based tutoring business operating across multiple campuses. We provide tutoring services to students from Kinder to Year 12, as well as specialist programs including UCAT, MMI interview preparation, Selective School Exam preparation, Scholarship Exam preparation, and NAPLAN preparation.

This policy applies to KT Education Australia P/L and all services delivered under the KT Education and KT Edify/MediX Academy brands.

For questions about this policy, please contact us at info@kteducation.vic.edu.au.

 

2. Information We Collect

Students and families

We may collect: full name, date of birth, school year level, school name, home address, parent/guardian names and contact details (phone and email), emergency contact details, medical or learning needs relevant to tuition, academic records, and enrolment and payment history.

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Website visitors

We may collect: IP address, browser type, pages visited, time and date of visit, and contact form submissions including name and email address.

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Tutors and staff

We may collect: full name, contact details, tax file number (TFN), bank account details for payroll, Working With Children Check (WWCC) number and expiry date, qualifications, and employment records.

 

3. How We Collect Information

KT Education collects personal information in the following ways:

• Directly from you — through enrolment forms, intake questionnaires, phone calls, emails, and in-person conversations

• Through our website — via contact forms, enquiry forms, and automatic website analytics tools

• From third-party platforms — where you interact with our social media pages, booking systems, or payment gateways

• From diagnostic assessments — completed by students prior to or during enrolment

Where it is lawful and practicable to do so, we will collect personal information directly from the individual to whom it relates or their parent/guardian.

 

4. How We Use Your Information

KT Education uses personal information for the following purposes:

• Processing and managing student enrolments

• Scheduling classes and communicating timetable information

• Issuing invoices and processing payments

• Communicating with parents and guardians regarding student progress, upcoming sessions, and program updates

• Delivering and improving our tutoring programs and materials

• Responding to enquiries and providing customer support

• Complying with legal obligations under Victorian and Australian law

• Conducting employment screening and managing tutor and staff records

• Sending marketing communications (where consent has been given)

We will not use your personal information for any purpose other than those listed above, or a directly related purpose, without your consent.

 

5. Disclosure of Personal Information

KT Education may disclose personal information to the following parties:

• KT Education staff and tutors — on a need-to-know basis for the purpose of delivering tuition and managing enrolments

• Service providers — including IT and software providers, payment processors, and communication platforms that assist us in delivering our services

• KT Edify / MediX Academy — where a student enrols in UCAT or MMI interview preparation programs delivered under these brands

• Government and regulatory bodies — where required by law, including the Australian Taxation Office and Victoria Police (e.g. in relation to Working With Children Check requirements)

• Professional advisors — including accountants, lawyers, and insurers, subject to confidentiality obligations

We do not sell, rent, or trade personal information to third parties for marketing purposes. Where we share information with third-party service providers, we take reasonable steps to ensure they handle it in accordance with the Privacy Act 1988 (Cth).

 

6. Third-Party Platforms

KT Education uses a number of third-party platforms to deliver and manage its services. Each platform has its own privacy policy.

Platform

We encourage you to review the privacy policies of any third-party platforms through which you interact with KT Education.

 

7. Cookies & Website Analytics

Our website uses cookies and similar tracking technologies to improve your experience and understand how visitors use our site.

Types of cookies we use:

• Essential cookies — required for the website to function correctly

• Analytics cookies — used to collect anonymised data about how visitors interact with our site (via Google Analytics)

• Marketing cookies — used to deliver relevant advertising on third-party platforms such as Meta

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

 

8. Data Storage & Security

KT Education takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our security measures include:

• Access controls limiting staff access to personal information on a need-to-know basis

• Secure, password-protected systems and cloud storage services

• Use of HTTPS encryption on our website and digital communications

• Regular review of our data handling practices

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law. Student and family records are generally retained for seven years following the conclusion of enrolment, in accordance with Victorian record-keeping requirements.

Where personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

 

9. Children's Privacy

KT Education provides educational services to children and young people. We collect and handle children's personal information with particular care.

Where a student is under the age of 18, we collect personal information from a parent or guardian rather than directly from the student. Parents and guardians are responsible for ensuring that the information they provide to us about their child is accurate and up to date.

All KT Education staff who work directly with students hold a current Working With Children Check (WWCC) in accordance with the Child Wellbeing and Safety Act 2005 (Vic). We do not knowingly share children's personal information with any party that has not met equivalent child safety requirements.

If you become aware that a child has provided us with personal information without parental consent, please contact us using the details in Section 14 so that we can take appropriate steps.

 

10. Marketing Communications

With your consent, we may send you marketing communications about our programs, promotions, events, and educational updates. These communications may be sent by email, SMS, or through our social media channels.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email we send

• Replying STOP to any SMS message

• Contacting us directly using the details in Section 14

Please note that even if you opt out of marketing communications, we may still send you important service-related notices, such as class schedule changes, fee reminders, or updates to this policy.

 

11. Access & Correction

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to request access to the personal information we hold about you or your child, and to request that we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us in writing using the details in Section 14. We will respond to your request within a reasonable time, generally within 30 days.

We will not charge you for making a request, but we may charge a reasonable fee to cover the cost of providing access where the request is complex or requires significant effort.

In limited circumstances, we may decline an access or correction request — for example, where providing access would unreasonably impact the privacy of another individual, or where we are required by law to retain certain information. If we decline your request, we will give you written reasons and inform you of how you may complain about our decision.

 

12. Privacy Complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles or this policy, we encourage you to contact us first so that we can resolve your concern directly.

To lodge a complaint, please contact us in writing using the details in Section 14. Please provide as much detail as possible about the nature of your complaint and the outcome you are seeking. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. When we make material changes, we will notify you by email or by posting a notice on our website.

The updated policy will take effect from the date it is published on our website. We encourage you to review this policy periodically. Your continued enrolment or engagement with our services after any changes constitutes your acceptance of the updated policy.

The current version of this policy is always available on our website at www.kteducation.com.au.

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14. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the way we handle personal information, please contact us:

KT Education

Email: info@kteducation.com.au

Website: www.kteducation.com.au

We are committed to resolving any privacy concerns promptly and transparently.